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Our New Kenoobi Support Process


Our New Kenoobi Support Process

Our goal at Kenoobi Group is to empower our clients and help them to take advantage of our services. We appreciate that the working day is changing and therefore, it is vital to us that we assist customers of all levels of experience and technical understanding, in a way and timing that best suits them.

So, what has changed?

Some customers may have noticed that at the start of June, we introduced registered email and phone support. This change was needed to optimize Support department workload and fasten ticket reply time.

What changes can customers expect?

We do not expect customers to experience any deterioration in service levels. In fact, we do expect customers to enjoy a more efficient and flexible service. Customers can now contact us day and night to gain support when they need it most in both English and Swahili.

Fastest way to get assistance

  1. Gather all details related to your issue e.g. logs, error codes, etc. in English or Swahili.
  2. Log in or call +254 712 333 831 and submit a Support ticket via your Client Area or registered email address.
  3. Our Support team will be glad to help you out!

Why is it beneficial to submit a ticket?

Well, of course, it is the fastest way! In addition, submit a Support ticket via your Client Area or registered email address guarantees:

  • Our Support team instantly see all the information about your services;
  • We can swiftly investigate issues related to your services;
  • There is no time wasted trying to figure out what client and which service has issues;
  • Tickets submitted via the Client Area are archived and available in your Support history.

Chat with our team or open a support ticket here:

Diana works as a Media and Communications Executive at Kenoobi Group. She plans and directs the Kenoobi's overall communication strategy including overseeing employee communications and marketing the company's image to clients and the general public. She also consults with executive management personnel on communication strategies for the organization.

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